Shipping Policy
Shipment Processing Time
All orders are processed and shipped within 2-3 business days upon receipt of payment. However, we may delay your item's shipment depending on the item's availability and other factors. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days for delivery. For shipping and order inquiries, please contact us.
Shipping Methods, Rates & Delivery Estimates
We offer the following shipping methods:
- Free Shipping Worldwide via Airmail with Tracking No. & Insurance
- Express Delivery (Expedited) via DHL, EMS, UPS, Airmail, Aramex or FedEx
Shipping charges for your order will be calculated and displayed in USD at checkout. Below are the estimated delivery dates for the shipping methods mentioned above:
| AirMail with Tracking No. & Insurance (Free Shipping Worldwide) | Express Delivery (Expedited) | |
| Destination | Days | Days |
| USA | 7 to 15 | 2 to 5 |
| Canada | 7 to 15 | 2 to 5 |
| United Kingdom | 7 to 13 | 2 to 5 |
|
Europe
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Span, Sweden, Switzerland |
8 to 17 | 2 to 6 |
| Australia, New Zealand | 5 to 13 | 1 to 4 |
|
Asia
Brunei, Cambodia, China, Hong Kong, Indonesia, Japan, Laos, Macau, Malaysia, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam |
3 to 11 | 1 to 4 |
| India, Pakistan | 13 to 23 | 3 to 8 |
| Belarus, Kazakhstan, Turkey, Russia, Ukraine | 11 to 21 | 2 to 6 |
| Mexico | 11 to 21 | 2 to 6 |
|
Middle East
Bahrain, Israel, Jordan, Kuwait, Qatar, Saudi Arabia, United Arab Emirates |
13 to 23 | 3 to 9 |
|
South America
Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela |
15 to 29 | 4 to 9 |
|
Africa
Egypt, Kenya, Morocco, South Africa |
15 to 23 | 4 to 9 |
|
Rest of the World
Albania, Algeria, Andorra, Angola, Armenia, Azerbaijan, Bahrain, Bangladesh, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Burundi, Cameroon, East Timor, Ethiopia, Falkland Islands, French Guiana, Gambia, Georgia, Ghana, Gibraltar, Guernsey, Guinea, Jersey, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Macedonia, Mali, Mauritania, Mauritius, Mayotte, Montenegro, Mozambique, Myanmar, Namibia, Nepal, Niger, Nigeria, Oman, Palestine, Republic of Congo, Reunion, Rwanda, San Marino, Sao Tome and Principe, Senegal, Serbia, Sierra Leone, Slovenia, Somalia, South Sudan, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Tanzania, Togo, Tunisia, Turkmenistan, Uganda, Uzbekistan, Yemen, Zambia, Zimbabwe |
17 to 31 | 4 to 10 |
*If you do not receive your order within 30 days, please contact us.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email containing your tracking number once we have shipped your order. The tracking number will be active within 24 hours.
Customs, Duties & Taxes
The shipping and item cost do not cover your country's taxes, import duties, customs clearance or any other import-related costs levied by your government. These charges are the customer's responsibility. Please check with your country's customs office to determine how much these additional costs will be before buying from our store.
Damages
Gain Express is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Please refer to our Return, Refund & Warranty Policy for more detailed information about options and procedures in returning your order.